How Can We Help You?

Creating a Yukinu account is simple! Click the 'Sign Up' button on our homepage, enter your email address and create a password. You'll receive a verification email to confirm your account. Once verified, you can start shopping immediately.

Yes, creating an account and shopping on Yukinu is completely free for buyers. We only charge sellers a small commission on successful sales. There are no hidden fees or subscription costs for shoppers.

Click 'Forgot Password' on the login page, enter your email address, and we'll send you a reset link. Follow the instructions in the email to create a new password. If you don't receive the email, check your spam folder.

Once your order ships, you'll receive a tracking number via email and SMS. You can also track your order by going to 'My Orders' in your account dashboard. Real-time tracking updates will show the current status and estimated delivery date.

We offer a 30-day return policy for most items. Products must be in original condition with tags attached. To initiate a return, go to 'My Orders', select the item, and click 'Return Item'. Some categories like personalized items may have different return policies.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and bank transfers. Payment methods may vary by country. All transactions are secured with 256-bit SSL encryption.

Shipping costs vary by location, item size, and delivery speed. We offer free standard shipping on orders over $50. Express and overnight shipping options are available for an additional fee. Exact costs are calculated at checkout.

Yes, we take security seriously. All personal information is encrypted and stored securely. We never share your data with third parties without your consent. Our platform is regularly audited for security vulnerabilities.

To become a seller, click 'Sell on Yukinu' in the footer, complete the seller application, and provide required business documentation. Our team will review your application within 2-3 business days. Once approved, you can start listing products immediately.

Creating a Yukinu account is simple! Click the 'Sign Up' button on our homepage, enter your email address and create a password. You'll receive a verification email to confirm your account. Once verified, you can start shopping immediately.

Yes, creating an account and shopping on Yukinu is completely free for buyers. We only charge sellers a small commission on successful sales. There are no hidden fees or subscription costs for shoppers.

Yukinu uses advanced AI to personalize your shopping experience, learning your preferences to show you products you'll love. We also focus on verified sellers, authentic reviews, and a mobile-first design that makes shopping effortless.

Yukinu is designed mobile-first and works perfectly on smartphones and tablets. You can also download our mobile app from the App Store or Google Play for the best experience.

Click 'Forgot Password' on the login page, enter your email address, and we'll send you a reset link. Follow the instructions in the email to create a new password. If you don't receive the email, check your spam folder.

Go to your account settings by clicking your profile picture in the top right corner, then select 'Profile Settings'. You can update your name, email, phone number, and other personal information there.

Yes, you can delete your account at any time. Go to Account Settings > Privacy & Security > Delete Account. Please note that this action is permanent and cannot be undone. All your order history and saved items will be lost.

Once your order ships, you'll receive a tracking number via email and SMS. You can also track your order by going to 'My Orders' in your account dashboard. Real-time tracking updates will show the current status and estimated delivery date.

You can cancel or modify your order within 1 hour of placing it, as long as it hasn't been processed by the seller. Go to 'My Orders' and click 'Cancel' or 'Modify' next to the relevant order. After processing begins, cancellation may not be possible.

We offer a 30-day return policy for most items. Products must be in original condition with tags attached. To initiate a return, go to 'My Orders', select the item, and click 'Return Item'. Some categories like personalized items may have different return policies.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and bank transfers. Payment methods may vary by country. All transactions are secured with 256-bit SSL encryption.

Your payment method is charged immediately when you place an order. For pre-orders or back-ordered items, you'll be charged when the item becomes available and is ready to ship.

Yes, refunds are processed according to our return policy. Once we receive and inspect your returned item, we'll process your refund within 5-7 business days. Refunds are issued to the original payment method.

Shipping costs vary by location, item size, and delivery speed. We offer free standard shipping on orders over $50. Express and overnight shipping options are available for an additional fee. Exact costs are calculated at checkout.

Standard delivery takes 3-7 business days, express delivery takes 1-3 business days, and overnight delivery arrives the next business day. Delivery times may vary based on your location and the seller's processing time.

Yes, we take security seriously. All personal information is encrypted and stored securely. We never share your data with third parties without your consent. Our platform is regularly audited for security vulnerabilities.

We use industry-standard encryption and never store your complete payment information on our servers. All transactions are processed through secure payment gateways that are PCI DSS compliant.

To become a seller, click 'Sell on Yukinu' in the footer, complete the seller application, and provide required business documentation. Our team will review your application within 2-3 business days. Once approved, you can start listing products immediately.

Seller fees vary by category, typically ranging from 3-15% of the sale price. There are no listing fees or monthly subscription costs. You only pay when you make a sale. Detailed fee structures are available in your seller dashboard.